Gorgias Updates

Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu
Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
Announcement
New feature

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet
Announcement
New feature
We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
Announcement
Improvement
Convert

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer
Exciting news for our merchants! 🎉  We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s
Announcement
New feature

Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer
We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Announcement
New feature

Improved branding for Chat

by Dombi Botond
We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word
Announcement

Chat Wizard Improvement

by Dombi Botond
Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating
Announcement