Gorgias Updates

Gorgias Updates

www.gorgias.com

Saving flows as drafts

by Itay Elgazar
If you've tried saving an incomplete Flow, you may have noticed it wasn’t possible since all the steps have to be completed for the Flow to be valid. Well, not anymore! You can now save your work in progress as drafts. Saving flows as
Announcement

Improved branding for Chat

by Dombi Botond
We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word
Announcement

Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer
Announcement
New feature
Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You
Dark mode now available ✨

Chat Wizard Improvement

by Dombi Botond
Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating
Announcement

2 Statistics updates: Drill down into your metrics and configure your agents’ table!

by Maciej Mikulski, Senior Front-End Engineer
Announcement
New feature
🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature! We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new
2 Statistics updates: Drill down into your metrics and configure your agents’ table!

💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager
Announcement
Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its
💫 Meet the new Help Center Statistics Report

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and
Connect Flows to 3rd-party tools via HTTP

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer
Announcement
Improvement
We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and
Introducing Voice Call Events 🌟

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement