Gorgias Updates

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager
We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Announcement
New feature

Variables in Flows

by Jan Szybowski
🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Announcement
New feature

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer
🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?
Announcement
New feature

Improved metrics in Gorgias Statistics

by Gorgias Team
We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into
Announcement

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer
We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It
Announcement
New feature

New Customer Timeline Button Location

by Iustina Dumitru
Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
Announcement
Improvement
New feature

Order Selection in Flows

by Jan Szybowski
🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.
Announcement
New feature

Introducing Agents Performance Report: New enhancements!

by Maciej Mikulski, Senior Front-End Engineer
We’re thrilled to announce the enhanced version of the Agents Performance report, a new Statistics report that lets you assess your agents’ productivity and efficiency in one place. What is the Agent Performance report? The Statistics
Announcement
New feature

Introducing Custom Voicemail for Outside Business Hours!

by Nicoleta-Denisa Borţănoiu, Full-stack Engineer
Announcement
New feature
We are excited to introduce the ability to set a custom voicemail outside business hours for Gorgias voice 🎉 Here's how it works: With this new feature, you can set up tailored voicemail messages that will greet callers when they call