Gorgias Updates

www.gorgias.com

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Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer

We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It

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New Customer Timeline Button Location

by Iustina Dumitru

Customers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.

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Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.

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Introducing Agents Performance Report: New enhancements!

by Maciej Mikulski, Senior Front-End Engineer

We’re thrilled to announce the enhanced version of the Agents Performance report, a new Statistics report that lets you assess your agents’ productivity and efficiency in one place. What is the Agent Performance report? The Statistics

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Introducing Custom Voicemail for Outside Business Hours!

by Nicoleta-Denisa Borţănoiu, Full-stack Engineer

We are excited to introduce the ability to set a custom voicemail outside business hours for Gorgias voice 🎉 Here's how it works: With this new feature, you can set up tailored voicemail messages that will greet callers when they call

Introducing Custom Voicemail for Outside Business Hours!

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New ⬅️ and ➡️ arrows to navigate between tickets quickly

by Iustina Dumitru

At Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are

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Introducing Flows!

by Valentin Perret, Group Product Manager

We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and

Introducing Flows!

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Improved Snooze Button Location

Gorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is

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Campaigns list refinements

by Robert Pamfile

We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or