Gorgias Updates

www.gorgias.com

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Introducing the new Automation Add-on billing structure

by Valentin Perret, Group Product Manager

Over the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive

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Request a missing app

by Simone Basso

Have you noticed any important apps missing from our App Store? Now you can easily share your feedback by clicking the Request App button. We're always looking for ways to improve, so please don't hesitate to let us know what we are

Request a missing app

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Images for Help Center Categories

by Ulad Ramanovich, software engineer

Improve your customer experience by adding images to your help center categories. You can add your image directly in the “Category settings“ page. After publishing you will see the new category card with images in your Help Center.

Images for Help Center Categories

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Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso

In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

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"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

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Create Ticket Fields from CSV

by Nicolas Faure

Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV

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Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

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🔎 Spotlight search now features recent items

by Nikola Mijović, Senior Software Engineer

We're adding a new feature to the Spotlight search! 🎉 The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search. This will enable you to quickly go back to a ticket or

🔎 Spotlight search now features recent items

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Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your