Gorgias Updates

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re excited to announce the launch of BigCommerce Create Order action. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

Improved navigation in the Spotlight search

by Nikola Mijoviฤ‡, Senior Software Engineer
Announcement
Improvement
We are bringing you some improvements to the recently released Spotlight search! ๐Ÿ”Ž Tab order improvements We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers

๐Ÿฅณ Our WhatsApp Integration is Live!

by Luci Furtun/ Andrei Don/ Teodor Zait/ Adrian Ursu
Announcement
๐ŸŽŠ We are excited to announce that we have launched our new WhatsApp integration for all customers! You can now integrate WhatsApp in Gorgias using Gorgias-hosted or non-Gorgias phone numbers. With this new feature you can

Introducing Automated Responses for Order Management Flows

by Gleb Billig, Software Engineer
Introducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
Announcement
New feature

Chat Launcher Customization

by Roman Fayzullin
Weโ€™re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
Announcement
New feature

๐Ÿ” Introducing the new search

by Nikola Mijoviฤ‡, Senior Software Engineer
Announcement
Improvement
New feature
We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

You can now add up to 6 Quick Response Flows!

by Ricardo de Arruda, software engineer
Now you can have up to 6 active Quick Response Flows for your self-service integration! Simply go to Settings โ†’ Self-Service โ†’ Your store's self-service integration โ†’ Quick Response Flows. ๐Ÿ’ฌ Note that this feature is only
Announcement
Improvement

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
Weโ€™ve made a series of improvements to our macro features and in-ticket suggestions, which weโ€™re excited to share with you! Clearer Macro Preferences menu Weโ€™ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

โญ๏ธ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey