timestamp1675952460464Introducing Automated Responses for Order Management Flowsby Gleb Billig, Software EngineerIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
timestamp1675934972870Chat Launcher Customizationby Roman FayzullinWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
timestamp1672953728560Agent Availability Status in the User's Pageby Denisa Dumitru, Frontend Developer, ChannelsAnnouncementWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
timestamp1671754429808Cleaner order management buttons in the Gorgias chat homepageby Cyprien Pannier, Senior Software EngineerHi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
timestamp1671104100000Chat appearance enhancement for readabilityby George Chetreanu, Engineering ManagerAnnouncementNew featureThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1662570000000✨ Standalone self-service portal!by Matthieu BressonWe are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
timestamp1659386491376Change in the display logic for chat & messaging tickets when auto-assignment is enabled by Charles JacquetTo simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messaging