Gorgias Updates

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
πŸŽ‰πŸŽ‰πŸŽ‰ We’re happy to announce the launch of our native BigCommerce integration. πŸŽ‰πŸŽ‰πŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
πŸŽ‰πŸŽ‰πŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. πŸŽ‰πŸŽ‰πŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

Create an IVR Phone with your existing Gorgias number

by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
Developers
Improvement
Announcement

Hiding the chat on mobile screens

by Matthieu Bresson
We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by
Announcement
New feature

Configuring the chat with query parameters

by Matthieu Bresson
As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page
New feature
Announcement

Support for UK, Australian, and French numbers

by Illia Petrov
Now you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings β†’ Integrations β†’
Developers
Announcement
New feature

Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer
We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
New feature
Announcement
Developers

Facebook Mentions support

by Walter Galante
We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or
Announcement