Gorgias Updates

Chat Launcher Customization

by Roman Fayzullin
We’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
Announcement
New feature

🔍 Introducing the new search

by Nikola Mijović, Senior Software Engineer
Announcement
Improvement
New feature
We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

You can now add up to 6 Quick Response Flows!

by Ricardo de Arruda, software engineer
Now you can have up to 6 active Quick Response Flows for your self-service integration! Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows. 💬 Note that this feature is only
Announcement
Improvement

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

Say Goodbye to Phone Number Limitations!

by Mehdi Dellagi, Software Engineer
We have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To
Announcement

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
Announcement
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams

Custom subject lines for the Contact Form

by Nicușor Chiciuc, Software Engineer
We have some good news to share 🎉 You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
Announcement

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement