Gorgias Updates

We've redesigned our rule settings and templates!

by Mathias Ngo
Weโ€™ve freshened up our rule settings page, added some new features and improved navigation ๐ŸŽ‰ These are our highlights ๐Ÿ‘‡ Rule search is here! Weโ€™ve added rule search on the top right corner of your screen. This will be handy if you
Announcement

Loop Returns x Order management flows

by Jan Szybowski, Software Engineer
Hi ๐Ÿ‘‹ we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
Announcement
New feature

๐Ÿ› Improvements in Shopify Refund modal

by Deniss Kozickis
Hi ๐Ÿ‘‹ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement

โ›ต๏ธ Navigate new Settings with breeze

by Manuel Colasante
๐Ÿ‘‹ Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You donโ€™t need to go to the Integrations page to find them
Announcement
Improvement

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. ๐ŸŽ‰ From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter forย Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

โœจ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re happy to announce the launch of our native BigCommerce integration. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here โ€œticketsโ€ refer to โ€œchat & messaging
Announcement

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with