Gorgias Updates

www.gorgias.com

🛍 Improvements in Shopify Refund modal

by Deniss Kozickis

Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which

⛵️ Navigate new Settings with breeze

by Manuel Colasante

👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them

Rules: BigCommerce filters

by Iustina Dumitru

We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply

✨ Standalone self-service portal!

by Matthieu Bresson

We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat

BigCommerce native integration

by Alexandru Daineanu

🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

BigCommerce native integration

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet

To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messaging

SMS integration

by Illia Petrov

We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with

SMS integration

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer

🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the

New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps