Gorgias Updates

www.gorgias.com

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Enable self-service on specific chats only

by Nicolas Garnier, Product Manager

Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific

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Contact Us section in the Help Center

by Roman Fayzullin, Software Engineer

You can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different

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Chat available in the Help Center

by Matthieu Bresson, Software Engineer

Do you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.

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Interactive Voice Response (IVR) Phone Integration

by Samy Laumonier

We’ve just released a huge new feature for the Gorgias phone! You can now create a Gorgias IVR (Interactive Voice Response) Phone Integration. This phone number will provide the caller with a menu of customizable options which can be

Interactive Voice Response (IVR) Phone Integration

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Sending product links from Gorgias ticket messages

by Maxime Landry

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, you can now easily send links to your products pages in Shopify directly from the ticket

Sending product links from Gorgias ticket messages

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Chat available for Google Tag Manager

by Guillaume Fay, Software engineer

If you use Google Tag Manager to manage your code snippets, we have good news for you! A template to install the chat is now available in the community gallery. Using Google Tag Manager can help you by keeping all the code snippets that you

Chat available for Google Tag Manager

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Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

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Facebook Mentions support

by Walter Galante

We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or

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Record calls with our native phone integration

We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone

Record calls with our native phone integration