Gorgias Updates

www.gorgias.com

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Audit logs

by Alex Plugaru

Now you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...

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Disabling the away status on your chat

You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...

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HTTP Integration logs

by Alex Plugaru, Co-founder & CTO

We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.

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Automate tickets with Shopify data

by Romain Lapeyre, Co-founder & CEO

Today, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...

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New signature field and keyboard shortcut

by Gorgias Team

Bio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...

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We are starting a changelog 📣

by Alex Plugaru

Today we're are thrilled to introduce our product timeline. The purpose of this timeline is to keep you informed about updates and changes we are continuously pushing to Gorgias. This includes new features, improvements, bug fixes but...

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