Gorgias Updates

www.gorgias.com

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Internal note macro action

by Victor Suo, Software Engineer

We are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message:

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Import/Export Macros

by Romain Charbit, Software Engineer

Managing your workflows with macros is now even easier! 🤖 You can now export your macros as a CSV file, enabling rapid visualisation of your macros content at a glance. You can also import macros from a CSV file, enabling you to import all

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Self-service - Detailed order tracking

by Irinel Neculita

We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches

Self-service - Detailed order tracking

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Agents self sign-up support

by Nicolas Faure

We are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so

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Self Service in Help Center

by Robert Pamfile

We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation

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Rule library

We are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library

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Custom actions in every widget

by Manuel Colasante

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that

Custom actions in every widget

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the