over 1 year agoTicket Fields can now be set from Rulesby Nicolas FaureWe are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new
over 1 year agoTwo new customization options for Chat!by Jordan Miller, Product Marketing Manager - AutomateAnnouncementImprovementGreat news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re
over 1 year agoOne-Touch Tickets metric is back 😍by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementWe're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce
over 1 year agoSay hello to Gorgias Multi-language Chat ⭐by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementHello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –
over 1 year agoTicket Fields Reportby Asta, PMMAnnouncementNew featureTicket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an
over 1 year agoOrder Management in Contact Formby Ulad RamanovichWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
over 1 year agoOrder Selection in Flows for Help Center and Contact Formby Matthieu BressonWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
over 1 year agoComing soon: Tickets Sidebar’s new look!by Felipe Gonçalves, Product Marketing ManagerWe’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
over 1 year agoVariables in Flowsby Jan Szybowski🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.