Gorgias Updates

www.gorgias.com

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Twitter replies, mentions, and quote tweets

by Ionut Zamfir

We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond

Twitter replies, mentions, and quote tweets

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Help Center release

by Victor Duprez, Senior Engineering Manager

Today we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,

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Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements

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Facebook Mentions support

by Walter Galante

We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or

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Create a ticket starting with an outbound call

by Samy Laumonier

Need to call your warehouse or brick-and-mortar store? We hear you! We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket. You can call any

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Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements

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Total tickets created per tag and per channel links

by Paweł Maciejewski

We recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statistics

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Instagram Messaging is Now Available (With No Follower Requirements)

We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For

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Total tickets closed per agents link

by Pawel Maciejewski

👀 We introduced a link in the Agents statistics that will help you to see which data relates to each data point in the report. Click it and you will be redirected to a list of tickets that were closed by the agent in the specified time