timestamp1624299407954Improvements to rulesby Romain Charbit & Victor SuoImprovementWe’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
timestamp1622061341332Improved sentiment detection model with a new sentiment "promoter"by Charles Jacquet, ML engineerImprovementWe have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!
timestamp1620111600000Mark tickets as unread (and read)by Julián PérezAnnouncementNew featureIf you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the
timestamp1610653800001Editable reply threads for email messagesby Gorgias TeamWe are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
timestamp1605535740001Send CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
timestamp1601472840001New ticket merge possibilitiesby Gorgias TeamWe recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
timestamp1595871360001Intent classification gets better!by VictorWe know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
timestamp1590765060001Undo sent messageby Gorgias TeamWhen responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
timestamp1582936080001Email invoice for Shopify ordersby Samy LaumonierWe just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...
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