Gorgias Updates

Easily duplicate or delete help centers

by Nicușor Chiciuc
New feature
Improvement
Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help

Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer
Improvement
Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent

🤖 Our order-tracking rule is now more powerful!

by Mathias Ngo
Our “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
Improvement

Attachments for contact form

by Irinel Neculita
Hey everyone!🔔 We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.📚 We support all popular file types, and your customers can attach
Improvement

Embed contact form on your store

by Irinel Neculita
👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
Improvement

All the agents can now access the help center articles!

by Philippe Diep, Software Engineer
🔒 Until now, help center articles were limited to admins and lead agents only. We’re changing this to make article content read only for all agents role! Admin and lead agents will still maintain article editing permissions while the other
Improvement

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

Redesign of the mandatory email capture in the chat

by Roman Fayzullin
If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
Improvement

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement