timestamp1726591026099Introducing Action Events Logs for AI Agent Actionsby Ricardo de Arruda, software engineerWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
timestamp1726584958433Introducing Campaign Scheduling in Convertby Mariusz JanczynWith Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
timestamp1726510562962New stats filters: Support for Ticket Fields and Advanced logicby Charles JacquetImprovementIntroducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion
timestamp1725981451804🆕 AI Agent In-Ticket Feedback: Reasoning 🆕by Bernie Goldenberg, Senior Product Marketing ManagerThe reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
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