Gorgias Updates

Gorgias Updates

www.gorgias.com

Introducing Call Transfer ​​☎️

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer
As part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
Announcement
New feature

Interactive Testing in Flows!

by Ricardo de Arruda, software engineer
We're excited to introduce a major update: Interactive Testing and Previewing in Flows. From the Flow builder, you can now test your Flows as you build them. After saving, either as a draft or published. Ensure your Flow works as
Announcement
New feature

AI Agent and bugfixes come to Automate Statistics

by Matthieu Bresson
Our Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
Improvement

Cleaner Contact Form entry point with Contact us button

by Fany Octavia, Software Engineer
Exciting Update for Merchants! 🚀 We're introducing a game-changing enhancement to our Contact Form entry point page. Now, instead of displaying the contact form directly, we provide an option for you to hide it behind a sleek "Contact
Announcement
New feature

📊 Improved Busiest Times Report

by Charles Jacquet
Announcement
Improvement
We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more
📊 Improved Busiest Times Report

Put Customer on Hold during a Call

by Mehdi Dellagi, Software Engineer
Announcement
We're excited to announce a new feature that enhances your customers' waiting experience on voice calls: Customer On Hold. This straightforward enhancement allows agents to seamlessly place a customer on hold during a voice call, during
Put Customer on Hold during a Call

🔎 Search Match Highlighting

by Charles Jacquet
We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the
Announcement
Improvement

AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate
We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked
Announcement
Improvement

Column headers remain in place when scrolling in a View

by Agent Experience Team
Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias
Improvement