Gorgias Updates

Gorgias Updates

www.gorgias.com

New login methods in the Self-service Portal

by Gleb Billig, Software Engineer
New feature
Improvement
Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!šŸ”āœØ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or
New login methods in the Self-service Portal

Improvements to rules

by Romain Charbit & Victor Suo
Improvement
Weā€™re making some quality of life improvements to rules! šŸ’– does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
Improvements to rules

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. Thatā€™s no longer the case! āœØ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

Date picker dropdown redesign

by Xuan-Thi Nguyen
Improvement
We refreshed the look of our date pickers with new calendar designs! šŸ‘©ā€šŸŽØ This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the
Date picker dropdown redesign

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
šŸ‘‹ We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. šŸŽ‰šŸ“± This should help you to get more insights on how your support tickets are handled per integration, as an example, it
Filter all statistics reports by integrations

Customer timeline redesign

by Nikola Mijović, Senior Software Engineer
Improvement
Weā€™ve revamped the customer timeline design! šŸŽØ šŸ–Œ It is now way sleeker and more readable! Donā€™t worry this is only the beginning, our next step is to add integration events in the timeline. Stay tuned! The mobile user interface for this
Customer timeline redesign

Receive & respond to Instagram Direct Messages

by Mehdi Dellagi
New feature
Announcement
Itā€™s finally here! Weā€™ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilitiesā€¦ 1. Receive and respond to Instagram direct messages in
Receive & respond to Instagram Direct Messages

Improved sentiment detection model with a new sentiment "promoter"

by Charles Jacquet, ML engineer
Improvement
We have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!
Improved sentiment detection model with a new sentiment "promoter"

Mark tickets as unread (and read)

by JuliƔn PƩrez
Announcement
New feature
If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but donā€™t have the
Mark tickets as unread (and read)