timestamp1675170000965Improvements in-ticket suggestions, default macro search, pre-fillby Ricardo de Arruda, software engineerWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
timestamp1674580076920⭐️ Tickets can now be excluded from CSATby Mateusz MisiakAnnouncementNew featureWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
timestamp1674240718560💸 Shopify Refund: default quantity is now set to 0by Deniss KozickisImprovementYou asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
timestamp1672953728560Agent Availability Status in the User's Pageby Denisa Dumitru, Frontend Developer, ChannelsAnnouncementWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
timestamp1671004765070We've redesigned our rule settings and templates!by Mathias NgoWe’ve freshened up our rule settings page, added some new features and improved navigation 🎉 These are our highlights 👇 Rule search is here! We’ve added rule search on the top right corner of your screen. This will be handy if you
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1668004200000Chat contact form is now enabled for everyoneby Joris La Cancellera, Software EngineerThe Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
timestamp1665672573074🤖 Our order-tracking rule is now more powerful!by Mathias NgoOur “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
timestamp1664460203504Embed contact form on your storeby Irinel Neculita👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
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