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Required email capture in the Chat
by Martin
You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...timestamp1557785400001
Chat internationalization
by Martin
You can now set your Chat integration's language to your customers' language! We have removed the ability to customize each and every text field of the Chat integration, and replaced it with a global Language option. Currently...
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Chat status now depends on business hours
by Martin
Based on your feedback, we have updated the way Chat integrations switch between "online" and "away" status. It now depends on the business hours configured for your account: during business hours, your chat will always display as...timestamp1555975620001
Unassign on reply
by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...timestamp1548461700001
More compact real-time conversations
by Gorgias Team
Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...timestamp1542078120001
Quick replies
by Romain Lapeyre
A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...timestamp1541037480001
Chat campaigns, shopify action and new keyboard shortcut
by Gorgias Team
We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...timestamp1536708360001
New integration: smile.io + many small bug fixes and improvements
by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
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Drag-n-drop attachments, new keyboard shortcut and agent mentions
by Gorgias Team
There are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...