Gorgias Updates

www.gorgias.com

timestamp1706789383079

New step in Flows: Customer Login 👤

by Itay Elgazar

🚀 Introducing a new New ‘Customer Log In’ for Streamlined Shopper Journeys! 🌟 Hey Gorgias Community! We’re introducing a new customer log in step in the Flow builder, which will allow you to request from customers to confirm their

timestamp1706691012831

Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer

Exciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s

timestamp1705589704357

Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer

We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call

timestamp1705415927509

Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer

We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an

timestamp1705070337588

Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer

You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Send customers to Contact Form instead of email to reduce spam and increase automation!

timestamp1704876410029

Saving flows as drafts

by Itay Elgazar

If you've tried saving an incomplete Flow, you may have noticed it wasn’t possible since all the steps have to be completed for the Flow to be valid. Well, not anymore! You can now save your work in progress as drafts. Saving flows as

timestamp1704362463589

Improved branding for Chat

by Dombi Botond

We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word

timestamp1704189512277

Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer

Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You

Dark mode now available ✨

timestamp1703251777237

Chat Wizard Improvement

by Dombi Botond

Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating