over 1 year agoCopy every Widget field ✂️📋by Simone BassoAnnouncementNew featureWe heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the
over 1 year agoShopify: Voiding payments for canceled orders 🙅♂️by Simone BassoAnnouncementImprovementIn aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for
over 1 year agoZendesk import now supports Ticket Fieldsby Ionut ZamfirContinuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets
almost 2 years agoSecurity improvements on Chat installation snippetby Juan Carlos QuinteroWe want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
almost 2 years agoBigCommerce: Refund Order actionby Iustina DumitruAnnouncementNew feature🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund
almost 2 years agoSearch for ticket field dropdown values by Manuel ColasanteNew featureAre you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the
almost 2 years agoCustomize Chat Robot Icon 🤖by Juan Carlos QuinteroWe want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
almost 2 years agoNew Support Performance Overview (beta) by Charles JacquetAnnouncementNew featureWe are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily
almost 2 years agoNew ticket fields types: Number and Yes/Noby Ionut ZamfirImprovementWe are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of