timestamp1726591026099Introducing Action Events Logs for AI Agent Actionsby Ricardo de Arruda, software engineerWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
timestamp1726584958433Introducing Campaign Scheduling in Convertby Mariusz JanczynWith Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
timestamp1726484228406🚀 Boost Sales with AI-Powered Product Recommendations in Convertby Matilda LeeAnnouncementNew featureConvertPersonalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new
timestamp1725981451804🆕 AI Agent In-Ticket Feedback: Reasoning 🆕by Bernie Goldenberg, Senior Product Marketing ManagerThe reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
timestamp1724852703503Set default email addressby Neshat Korivand, Senior product managerWe are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
timestamp1724225029915Improve channels page and access to Automate settings in corresponding channel settingsby Itay ElgazarWe are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
timestamp1723466230313Get notified when you are assigned to a ticket!by Gorgias Product TeamYou can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
timestamp1723218821992✨Top ?'s From Shoppers is Live!🙋♀️by Bernie Goldenberg, Senior Product Marketing ManagerTop asked Questions from Shoppers transforms raw data into actionable content, making it an indispensable asset for any CX team looking to elevate their performance and customer engagement. This is an Automate feature that will aggregate
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