timestamp1634739360000Yotpo reviews channelby Mehdi Ben Hamida, Software engineeerWe have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
timestamp1634068818193Twitter replies, mentions, and quote tweetsby Ionut ZamfirNew featureAnnouncementWe are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond
timestamp1633955579125Help Center releaseby Victor Duprez, Senior Engineering ManagerToday we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,
timestamp1633955579125Help Center private beta openingby Victor Duprez, Senior Engineering ManagerWe are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product
timestamp1633098600000Chat performance improvementsby Gleb Billig, Software EngineerDevelopersImprovementOur engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static
timestamp1632160695167Facebook Mentions supportby Walter GalanteWe’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or
timestamp1631723165083Rules are getting a makeover!by Mathias NgoDevelopersIf you edited a lot of rules before, you’re going to love this, and if not, it’s time to get started! 🤖 We are giving the rules a makeover, making them easier to edit and browse. Each rule has now its own dedicated edit page, just use them
timestamp1629127479290Instagram Messaging is Now Available (With No Follower Requirements)by Zach BanovWe are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For
timestamp1624287601100Update in ReCharge widget linksby Maxime LandryUntil today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to