timestamp1632160695167Facebook Mentions supportby Walter GalanteWe’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or
timestamp1631723165083Rules are getting a makeover!by Mathias NgoDevelopersIf you edited a lot of rules before, you’re going to love this, and if not, it’s time to get started! 🤖 We are giving the rules a makeover, making them easier to edit and browse. Each rule has now its own dedicated edit page, just use them
timestamp1620111600000Mark tickets as unread (and read)by Julián PérezAnnouncementNew featureIf you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the
timestamp1556317620001Upcoming API changes on 2019-05-13by Louis BarranqueiroChanges Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...
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