Gorgias Updates

www.gorgias.com

over 1 year ago

Default to outbound call on tickets with missed calls

by Matteo Silvestro

We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much

over 1 year ago

Copy every Widget field ✂️📋

by Simone Basso

We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Copy every Widget field ✂️📋

over 1 year ago

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso

In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Shopify: Voiding payments for canceled orders 🙅‍♂️

over 1 year ago

Zendesk import now supports Ticket Fields

by Ionut Zamfir

Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets

almost 2 years ago

Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

almost 2 years ago

BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

almost 2 years ago

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

almost 2 years ago

New Support Performance Overview (beta)

by Charles Jacquet

We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New Support Performance Overview (beta)

almost 2 years ago

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This