Gorgias Updates

www.gorgias.com

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🌎 Expanding Voice and SMS Coverage

We are excited to announce that we are expanding the number of countries that you can send and receive messages from in Gorgias Voice and SMS. Note: This does not mean that we offer phone numbers to all of the countries listed. You can

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New categories for Quality Assurance

by Charles Jacquet

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

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Save your statistics filters and other improvements

by Stan He, Product Manager

Save Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and

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Customizable waiting music for Voice subscribers

by Felipe Gonçalves, Product Marketing Manager

🎄 All We Want for Christmas is… ☎️ You know that feeling when Mariah hits “All I want for Christmas is youuuuu”? Well, now your waiting music can give your customers those same good vibes! We’re excited to announce a new way to make your

Customizable waiting music for Voice subscribers

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⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Center

by Charles Jacquet

We're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping

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🥳 AI Agent: 12 new Actions available

We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

🥳 AI Agent: 12 new Actions available

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New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet

New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure

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🎉 Supercharge your search with ticket field filters!

by Gorgias Product Team

We’re thrilled to share an enhancement to your Gorgias advanced search experience: Advanced search now includes ticket field filters! You asked, and we delivered! With our latest update, you can now include Ticket field values as a search

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Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer

We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is

Dedicated page for AI Agent statistics