Gorgias Updates

www.gorgias.com

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⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Center

by Charles Jacquet

We're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping

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🥳 AI Agent: 12 new Actions available

We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

🥳 AI Agent: 12 new Actions available

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New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet

New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure

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🎉 Supercharge your search with ticket field filters!

by Gorgias Product Team

We’re thrilled to share an enhancement to your Gorgias advanced search experience: Advanced search now includes ticket field filters! You asked, and we delivered! With our latest update, you can now include Ticket field values as a search

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Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer

We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is

Dedicated page for AI Agent statistics

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Convert AI Copy Assistant ✍️

Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Convert AI Copy Assistant ✍️

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Domain Verification Notifications

by Neshat Korivand

Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or

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Call transcript summarization

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

We're excited to introduce the summarization of call recordings and voicemail transcriptions for Voice subscribers! 🎉 Now, when transcriptions are enabled, we’ll automatically generate a summary of your recordings. This summary will

Call transcript summarization

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Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa

In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to