Gorgias Updates

Gorgias Updates

www.gorgias.com

⭐️ CSAT scores are now available in rules

by Charles Jacquet
We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
Announcement
Improvement

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement

Quick Responses sunset and turned into improved Flows 🚀

by Jordan Miller, Product Marketing Manager - Automate
Announcement
We’re saying goodbye to Quick Responses to prioritize Flows — a much more powerful alternative. While Quick Responses are no longer supported, you’re not losing any functionality. We automatically turned your Quick Responses into Flows.
Quick Responses sunset and turned into improved Flows 🚀

Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a
Introducing Service Level Agreements (SLAs)

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

🛍 Shopify Draft Orders

by Simone Basso
Announcement
New feature
We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle
🛍 Shopify Draft Orders

Introducing Call Transfer ​​☎️

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer
As part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
Announcement
New feature

Put Customer on Hold during a Call

by Mehdi Dellagi, Software Engineer
Announcement
We're excited to announce a new feature that enhances your customers' waiting experience on voice calls: Customer On Hold. This straightforward enhancement allows agents to seamlessly place a customer on hold during a voice call, during
Put Customer on Hold during a Call