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⛵️ Navigate new Settings with breeze
by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find themtimestamp1662570000000
✨ Standalone self-service portal!
by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chattimestamp1660838611703
BigCommerce native integration
by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉
Native integration - BigCommerce
We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce
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Change in the display logic for chat & messaging tickets when auto-assignment is enabled
by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messagingtimestamp1648550665679
New detailed view for third party apps
by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
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🤖 📚 Managed Rules are coming to your local Rule Library
by Mathias Ngo
“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelftimestamp1642784224228
Gorgias Chat - Connecting to a different store
by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upontimestamp1642760460000
Self-service - Detailed order tracking
by Irinel Neculita
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
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Create an IVR Phone with your existing Gorgias number
by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the