Gorgias Updates

Gorgias Updates

www.gorgias.com

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

We updated how tags look to give you more space to reply to customers

by Antonio Lapa
Tags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in
Announcement

Introducing conditions in Flows ↪️ 🌟

by Itay Elgazar
🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is
Announcement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement

☄️WooCommerce Variables in Gorgias for Enhanced Customer Support

by Simone Basso
We're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
Announcement
New feature

Dive into Agent's report on Voice Statistics!

by Felipe Gonçalves, Product Marketing Manager
Announcement
Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our Voice Statistics report, we're thrilled to introduce the Agent’s Report on Voice Statistics. It's like taking your insights to
Dive into Agent's report on Voice Statistics!

Article Templates for your Help Center

by Irinel Neculita
🚀 Introducing Help Center Article Templates! We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨ Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're
Announcement

Introducing Voice Statistics report ☎️📊

by Felipe Gonçalves, Product Marketing Manager
Announcement
📢 Hold the phone because we have an exciting news alert! 🎉 We're thrilled to unveil the brand-new Gorgias Voice Statistics reports! Get ready to dive into a dedicated page that monitors key voice metrics, empowering you to supercharge
Introducing Voice Statistics report ☎️📊

Meet the fresh new Gorgias Automate Statistics ✨

by Felipe Gonçalves, Product Marketing Manager
Announcement
We're thrilled to introduce a significant upgrade to your Gorgias Automate experience. 🎉 We completely rebuilt Automate Statistics to offer more robust reporting and helpful insights. Furthermore, we've adjusted the reports, introducing
Meet the fresh new Gorgias Automate Statistics ✨