Gorgias Updates

www.gorgias.com

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Import Instagram DM History

by Mehdi Dellagi

Tired of jumping back onto the Instagram app to see previous conversations that occured Instagram direct messages? You will now have the full context for any Instagram direct message ticket, thanks to the automatic import of the customer’s

Import Instagram DM History

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New login methods in the Self-service Portal

by Gleb Billig, Software Engineer

Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or

New login methods in the Self-service Portal

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Macros suggestions in your reply editor

Macro suggestions are coming to your reply editor 🔥 Our own machine learning powered recommendation engine finds the top 3 macros suited for the ticket to help you save and respond in one click! Here’s a quick video of how to use them 👇

Macros suggestions in your reply editor

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Delay actions in rules based on customer activity

You’ve asked for it. We built it. 🔥 You can now delay rule actions on a ticket with a new trigger condition: when a ticket gets unsnoozed. The new rule trigger is called ticket snooze delay ends. Here’s how you can use it to delay actions:

Delay actions in rules based on customer activity

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Update in ReCharge widget links

by Maxime Landry

Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to

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New "Add Internal Note" action for rules

by Romain Charbit, Software Engineer

We added a new action to rules: Add Internal Note. This action lets you add an internal note automatically to a ticket in reaction to an event. This way you can, for example, improve your assignment workflow by automatically and

New "Add Internal Note" action for rules

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View sections on the mobile app

by Nikola Mijović, Senior Software Engineer

We’ve implemented view sections in our mobile app! ✅ You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections. Until now, accessing views

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Statistics on message intents

We added a new report in your statistics pages 🔥. We now offer a dashboard on detected & reported message intents! This dashboard will allow you to track what your customers wants and needs, and detect the most recurring inquiries. It can

Statistics on message intents

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Shopify customer and order editable tags lists

by Maxime Landry

We added the possibility to edit customers and orders tags lists directly from your Shopify widget in Gorgias Helpdesk. Once your edition is over, all your tags will be synchronised with Shopify. You can add/ remove and move this field as