timestamp1675170000965Improvements in-ticket suggestions, default macro search, pre-fillby Ricardo de Arruda, software engineerWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
timestamp1674580076920⭐️ Tickets can now be excluded from CSATby Mateusz MisiakAnnouncementNew featureWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
timestamp1673861630787New Autoresponder - Automate return request emails ✨by Ricardo de ArrudaWith our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
timestamp1672953728560Agent Availability Status in the User's Pageby Denisa Dumitru, Frontend Developer, ChannelsAnnouncementWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
timestamp1671004765070We've redesigned our rule settings and templates!by Mathias NgoWe’ve freshened up our rule settings page, added some new features and improved navigation 🎉 These are our highlights 👇 Rule search is here! We’ve added rule search on the top right corner of your screen. This will be handy if you
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan Tănase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1665685178938New Macro Action: Forward emailby Felipe MoraYou can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
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