Gorgias Updates

www.gorgias.com

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Automatic offline mode in the chat

by Roman Fayzullin

Hello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when

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🛍 Improvements in Shopify Refund modal

by Deniss Kozickis

Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which

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Standalone widgets

by Manuel Colasante

Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link

Standalone widgets

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Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager

You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount

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⛵️ Navigate new Settings with breeze

by Manuel Colasante

👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them

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Easily duplicate or delete help centers

by Nicușor Chiciuc

Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help

Easily duplicate or delete help centers

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New Macro Action: Forward email

You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the

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Estimated wait time in the chat

by Roman Fayzullin

👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated

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Rules: BigCommerce filters

by Iustina Dumitru

We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply