timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
timestamp1726510562962New stats filters: Support for Ticket Fields and Advanced logicby Charles JacquetImprovementIntroducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion
timestamp1726484228406🚀 Boost Sales with AI-Powered Product Recommendations in Convertby Matilda LeeAnnouncementNew featureConvertPersonalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new
timestamp1725981451804🆕 AI Agent In-Ticket Feedback: Reasoning 🆕by Bernie Goldenberg, Senior Product Marketing ManagerThe reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
timestamp1725547847723Do more with the ticket panel; Bulk actions are here!by Gorgias Product TeamYou can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
timestamp1724943205290Custom UTM Parameters for Convertby Matilda LeeUsers now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align
timestamp1724852703503Set default email addressby Neshat Korivand, Senior product managerWe are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
timestamp1724225029915Improve channels page and access to Automate settings in corresponding channel settingsby Itay ElgazarWe are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
timestamp1723466230313Get notified when you are assigned to a ticket!by Gorgias Product TeamYou can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
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