Gorgias Updates

Gorgias Updates

www.gorgias.com

🆕 AI Agent In-Ticket Feedback: Reasoning 🆕

by Bernie Goldenberg, Senior Product Marketing Manager
The reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
Announcement

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team
You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
New feature
Improvement

Custom UTM Parameters for Convert

by Matilda Lee
Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align
Improvement
Convert

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement

Get notified when you are assigned to a ticket!

by Gorgias Product Team
You can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
Announcement

✨Top ?'s From Shoppers is Live!🙋‍♀️

by Bernie Goldenberg, Senior Product Marketing Manager
Top asked Questions from Shoppers transforms raw data into actionable content, making it an indispensable asset for any CX team looking to elevate their performance and customer engagement. This is an Automate feature that will aggregate
Announcement

Sorting search results in Advanced Ticket Search

by Gorgias Product Team
We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This
Improvement

AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will
AI Agent Actions for Recharge and Loop Returns