timestamp1741856367158✨ Unassign Chat Tickets When Agents Are Unavailable! ✨by Gorgias Agent Experience TeamWe’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
timestamp1741703464870 Enhanced Tracking of Unanswered Callsby Matteo SilvestroWe are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,
timestamp1740497977747⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!by Charles Jacquet, Senior PMAnnouncementCSAT Reporting 2.0: Enhanced Customer Satisfaction Insights We're excited to introduce a major upgrade to our CSAT reporting capabilities, bringing you deeper insights and industry-standard metrics to better understand and improve customer
timestamp1740418051658Streamline and customize reporting with Dashboards! by Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureAs a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each
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