Gorgias Updates

www.gorgias.com

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Chat Agent Avatar Customization

by Juan Carlos Quintero

More chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company

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"Hide chat" toggle moved to preferences tab

by Dombi Botond

We've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier

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Introducing Automated Responses for Order Management Flows

by Gleb Billig, Software Engineer

Introducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your

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Chat Launcher Customization

by Roman Fayzullin

We’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the

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Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager

We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation

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Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels

We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams

Agent Availability Status in the User's Page

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Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer

Hi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue

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Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager

The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of

Chat appearance enhancement for readability

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Loop Returns x Order management flows

by Jan Szybowski, Software Engineer

Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation