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Facebook Mentions support
by Walter Galante
We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post ortimestamp1631104366699
Outbound phone calls improvements
by Samy Laumonier
You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a
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Record calls with our native phone integration
by Luci Furtun
We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone
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Editing Shopify shipping address in Gorgias tickets
by Maxime Landry
Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from
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Editing Shopify orders in Gorgias tickets
by Maxime Landry
Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the
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Support for GIF and Audio Instagram DMs
by Mehdi Dellagi
We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respondtimestamp1626184340708
SPF & DKIM Support
by Luci Furtun
If you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,
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Date picker dropdown redesign
by Xuan-Thi Nguyen
We refreshed the look of our date pickers with new calendar designs! 👩🎨 This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the
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Filter all statistics reports by integrations
by Jean Jacobi
👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it
