timestamp1646239500000Small change in Shopify installation flowby Nicolas FaureWe just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
timestamp1646236800000More customization for the Help Centerby Joris La Cancellera, Software EngineerDevelopersNew featureWe are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image
timestamp1645642800000Save and edit articles as drafts, publish them laterby Teodor ZaitWe’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,
timestamp1645022644346Phone number management settings pageby Illia Petrov, Software Engineer @ Apps (Channels)ImprovementCreate, manage, delete, and view all of your phone numbers in a single place with the new Phone numbers settings page We just released the new Gorgias Phone numbers settings page to make it simple to keep track and manage your phone numbers
timestamp1644916516091Quick response flows in the chatby Roman FayzullinWe are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use
timestamp1644420000000Single Sign-On supportby Nicolas FaureWe are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email
timestamp1643414810604Internal note macro actionby Victor Suo, Software EngineerWe are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message:
timestamp1643208496699Import/Export Macrosby Romain Charbit, Software EngineerManaging your workflows with macros is now even easier! 🤖 You can now export your macros as a CSV file, enabling rapid visualisation of your macros content at a glance. You can also import macros from a CSV file, enabling you to import all
timestamp1642784224228Gorgias Chat - Connecting to a different storeby Matthieu BressonWe are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
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