Gorgias Updates

www.gorgias.com

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Intent classification gets better!

We know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...

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New busiest hours of the week statistic

We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...

New busiest hours of the week statistic

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Create a new ticket from a mobile app

by Gorgias Team

Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...

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New action in rules: Like Facebook comment

by Gorgias Team

It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Like Facebook comment

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Deactivated views

by Samy Laumonier

From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...

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Support for Magento2 guest orders

by Gorgias Team

We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well.

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New infobar design

by Samy Laumonier

We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...

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New action in rules: Hide Facebook comment

by Gorgias Team

It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Hide Facebook comment

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Undo sent message

by Gorgias Team

When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...