Gorgias Updates

Gorgias Updates

www.gorgias.com

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa
In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
Announcement
Improvement

Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro
We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize
Announcement
New feature

Edit Shopify Order Notes Directly from Gorgias!

by Neshat Korivand, Senior Product Manager
Announcement
New feature
Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
Edit Shopify Order Notes Directly from Gorgias!

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Meet Auto QA (Beta)⚡

by Felipe Gonçalves, Product Marketing Manager
Announcement
With BFCM just around the corner, your team is about to experience a surge of customer inquiries. That’s why we’re excited to introduce Gorgias Auto QA in Beta! Imagine this: thousands of tickets flooding in—questions about promotions,
Meet Auto QA (Beta)⚡