timestamp1712706934606Add multiple accounts on TikTok Shop and WooCommerceby Dany YacoubYou can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and
timestamp1712242205581Automatically generate Help Center content ✨by Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureEvery day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can
timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1711648576278📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!by Charles JacquetAnnouncementNew featureWe're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to
timestamp1711560497793New Onboarding Flow for Convert Campaignsby Nicolae Godina, Software EngineerIntroducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
timestamp1711555610945🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!by Iustina DumitruWe're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
timestamp1706691012831Navigate with ease, link your logo to your website!by Fany Octavia, Software EngineerExciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s
timestamp1705589704357Voice Integration: Streamlining Call Routing Preferences for a Smoother Experienceby Mehdi Dellagi, Software EngineerWe are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
timestamp1704362463589Improved branding for Chatby Dombi BotondWe are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word
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