Gorgias Updates

Gorgias Updates

www.gorgias.com

Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer
We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
Announcement
New feature

Improved branding for Chat

by Dombi Botond
We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word
Announcement

Chat Wizard Improvement

by Dombi Botond
Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating
Announcement

💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager
Announcement
Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its
💫 Meet the new Help Center Statistics Report

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and
Connect Flows to 3rd-party tools via HTTP

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement

Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the
Introducing Train My AI ✨

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer
Announcement
Improvement
Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design
Campaigns just got a visual polish! 🧼

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer
Announcement
New feature
We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
Add a privacy policy disclaimer in your Chat