Gorgias Updates

www.gorgias.com

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Apply a line-item discount while duplicating a Shopify order

by Samy Laumonier

We just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...

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New cancel order action for Shopify

by Samy Laumonier

We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...

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Intent-detection now works in multiple languages

by Gorgias Team

We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...

Intent-detection now works in multiple languages

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Email invoice for Shopify orders

by Samy Laumonier

We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...

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New duplicate order action for Shopify

by Samy Laumonier

We just released the new version of the "duplicate order" action for Shopify! You can now do, from Gorgias, almost everything you could do if you were duplicating an order on Shopify directly; this includes: add products via the search...

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Customer message sentiments

Want to identify customers who need attention on social media or simply detect angry customers? You can now detect message sentiments through Gorgias rules. We currently feature six sentiments: negative positive menacing ("I will buy...

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Ticket customer changed event logs

by Alex Plugaru

It is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:

Ticket customer changed event logs

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Macros now displayed by relevance

by Charles Jacquet, ML Engineer

Happy new year everyone! The macros are now displayed by relevance instead of usage, the most relevant ones are featured at the top of the list! It takes into account multiple things, such as the message of the customer, the subject...

Macros now displayed by relevance

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Display audit logs in tickets

by Samy Laumonier

You can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...