timestamp1696588603881Coming soon: Tickets Sidebar’s new look!by Felipe Gonçalves, Product Marketing ManagerWe’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
timestamp1695725902250Variables in Flowsby Jan Szybowski🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
timestamp1694512468316Improved metrics in Gorgias Statisticsby Gorgias TeamWe're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into
timestamp1694094839833Introducing AI-Powered Contact Reason Suggestion ✨ by Ricardo de Arruda, software engineer We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It
timestamp1693553273887Order Selection in Flowsby Jan Szybowski🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.
timestamp1692385399976Introducing Flows!by Valentin Perret, Group Product ManagerAnnouncementNew featureWe’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and
timestamp1691680134534Introducing Chat's new look! by Lenaïg Le Guennec, Product ManagerAfter months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily! Improved Customer Experience: We've polished micro-interactions and refined
timestamp1691096445757Preview mode for automation features in Chat & Helpcenterby Ulad Ramanovich💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now
timestamp1690445200618Show or hide the chat on preferred URLsby Dombi BotondWe are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌 Head over to the Installation tab of your chat settings, then open the 1-click
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