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✨ Standalone self-service portal!
by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chattimestamp1660838611703
BigCommerce native integration
by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉
Native integration - BigCommerce
We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce
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Change in the display logic for chat & messaging tickets when auto-assignment is enabled
by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messagingtimestamp1648550665679
New detailed view for third party apps
by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
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Gorgias Chat - Connecting to a different store
by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upontimestamp1642760460000
Self-service - Detailed order tracking
by Irinel Neculita
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
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Create an IVR Phone with your existing Gorgias number
by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing thetimestamp1639561311930
Hiding the chat on mobile screens
by Matthieu Bresson
We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled bytimestamp1639384807656
Configuring the chat with query parameters
by Matthieu Bresson
As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page